Returns and Refunds Policy

Thank you for shopping at bNEXT Austrlaia.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days

  • The product is in its original packaging

  • The product isn't used

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

391 VICTORIA AVE CHATSWOOD NSW2067

Or you can bring the product in yourself, Our staff member will be happy to assist.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from bNEXT Austrlaia.

Damaged items

If you received a damaged product, please notify us immediately for assistance.We will provide you with exchanged product with no additional costs once the product is confirmed damaged. 

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: https://bnext.com.au/pages/return-and-exchange