What Shipping Methods are Available?
Same day delivery service are available for Sydney area only. However, we do support standard shipping across Australia (Including Sydney).Free shipping for orders over $200. If you can't wait to have you items, express shipping is also available at an extra costs.
How Long Will it Take To Get My Package?
For same day delivery customers, you will receive your orders same day (95%).For customer using standard shipping, the estimated times are as follows:
NSW: 1-2 Business Day
VIC: 2-3 Business Day
QLD: 2-3 Business Day
WA,SA,NT: 3-4 Business Day
How Do I Track My Order?
Same Day Delivery:
You will receive a SMS notification alone with a tracking link once the driver has picked up you itmes. You will be able to see real time location and contact details of the driver.
Once your item(s) is dispatched, an email will be sent to you with tracking number. Please go to courier's website for detailed tracking.
Do I Need A Account To Place Order?
No. You do not need an account to place order. Simply click on "Check out as Guest". However, we do recommend you to open up an account for us for easier return, exchange and repair service. Plus you will have early access to our promotions.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
You can contact us via Wechat, Phone, Email or just simply walk into our store. Detailed contact information is listed in Contact Us page, You can find the link in the bottom footer.
WHAT IS THE WARRANTY FOR THE PHONES?
Warranty is provided by the manufacturers. For Huawei phones, the warranty is 2 years. You can visit a Huawei Service Centre (62 Locations in Australia) or visit our store to get help. For more information, please go to https://consumer.huawei.com/au/support/service-center/
IS THE PHONE UNLOCKED ?
All the phones we have is unlocked and comes with Australian Warranty. Please note that there are many websites providing cheaper imported products from Asia. These products do not come with a local manufacturers warranty.
HOW CAN I RETURN A PRODUCT?
Please visit https://bnext.com.au/pages/return-repair-and-exchange for more detailed information.
WHAT SHOULD I DO IF I RECEIVE A FAULTY PRODUCT?
Please contact us immediately at https://bnext.com.au/pages/return-repair-and-exchange. We will try our best to help you resolve the problem as soon as possible.
I HAVE SOME QUESTIONS REGARDING HOW TO USE MY PHONE, WHAT SHOULD I DO?
WE DEFINITELY LOVE TO HELP YOU. HOWEVER, FOR SOFTWARE ISSUES YOU CAN GET MORE PROFESSIONAL SERVICE BY VISITING MANUFACTURER'S WEBSITE FOR HELP.
HUAWEI CUSTOMERS:PLEASE VISIT OUR RETAIL SHOP AT 391 VICTORIA AVE CHATSWOOD NSW 2067, A SERVICE SUPPORT SPECIALIST WILL BE ABLE TO HELP YOU ON THE SPOT. ALTERNATIVELY, PLEASE VISIT HTTPS://CONSUMER.HUAWEI.COM/AU/SUPPORT/ FOR ONLINE HUAWEI CUSTOMER SUPPORT. THANK YOU.