Dear Valued Customer,
This is Leo, CEO of bNEXT.
I am writing to personally thank you for your business and continued support over the past 12 months.
Today, we've successfully delivered over 15,000 Xiaomi products to over 10,000 Australians just like you. We’re grateful for your trust in us to bring you the joy and peace of mind to try out amazing products with Australian certification and warranty. There’s never been a better day than this to become a Mi Fan.
However, our journey isn't without its fair share of challenges, you may have experienced product availability, delivery delays or lack of answers from our support team. These issues are NOT acceptable, and I take this to the heart to address these, irrespective of whether it is related to our products, delivery or customer support as our top priority moving forward.
If we have let you down in the past, I sincerely apologize for the negative experience you’ve had to endure, and I would like to assure you that your happiness is our highest priority right now and I ask that you give us another chance to make things right.
On a different note, Ausmall Xiaomi Australia will be renamed bNEXT, Where bNEXT stands for our wishes for our customer to be the next person who enjoys a new technology life style.We changed our name to reflect our goal to offer you, our loyal customer, with the best experience in quality products, services and support moving forward.
Starting from 1st of Feb, we begin a new journey in transitioning to an Australian Omni-channel Retailer. This means we will be actively adding high quality and exciting products from other brands besides Xiaomi such as Huawei Phones, DJI drones, OnePlus phones, Segway transportation vehicles and much more.
We'll keep you in the loop on when you can expect to see these new products showing up in our retail and online stores.
Until then, I thank you for your patience and support for all your love in Xiaomi and bNEXT. I welcome your valuable feedback to help us improve the way we can better serve you in the future.
bNEXT current owns and operates the first Huawei Retail Shop in Australia, Come in store and check it out at 391 Victoria Ave Chatswood NSW 2067.
Wishing you a great day!